This report, commissioned by the G20 Global Partnership for Financial Inclusion (GPFI) to IFAD and the World Bank, examines the factors that have contributed to the resilience of remittances during the pandemic. It discusses the key lessons learned on consumer behaviour, market performance, and the creation of an enabling regulatory environment. The report concludes with advice for policymakers and industry representatives for ensuring the resilience of remittances and maintaining momentum on an inclusive digitalization process going forward.
